Disputes (also known as chargebacks) occur when a cardholder wants to query a transaction on their card statement. Whether this is due to not recognising a transaction, fraud or some other reason, the cardholder will raise a dispute with their issuing bank to look into the potential issue.

Our Disputes API is designed to allow a merchant to retrieve, manage and respond to disputes. It supports

  • requesting all and/or individual disputes details
  • retrieve supporting documentation pertaining to the individual dispute
  • action (accept or decline) each dispute throughout the lifecycle of the dispute
  • upload evidence (tiff, pdf, jpeg, doc or docx format) when declining a dispute
  • undo an action (response) where permitted



The following features will be available:

Where to get started?

If this is your first time here, we recommend you do things in the following order:

Download Spec
Want a quick overview?