Introduction

Disputes (also known as chargebacks) occur when a cardholder wants to query a transaction on their card statement. Whether this is due to not recognising a transaction, fraud or some other reason, the cardholder will raise a dispute with their issuing bank to look into the potential issue.

Our Disputes API is designed to allow a merchant to retrieve, manage and respond to disputes. It supports

• requesting all and/or individual disputes details
• retrieve supporting documentation pertaining to the individual dispute
• action (accept or decline) each dispute throughout the lifecycle of the dispute
• upload evidence (tiff, pdf, jpeg, doc or docx format) when declining a dispute
• undo an action (response) where permitted

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Features

The following features will be available:

• List disputes
• Retrieve a single dispute
• Retrieve a dispute document
• Execute an action
• Undo an action
• Add a note
• Update a note

Where to get started?

If this is your first time here, we recommend you do things in the following order:

• Follow our common getting started guide
• Follow the disputes quick start guide
• Dive into the API reference, such as List disputes