A customer can be refunded in two ways:
- Their card can be credited with an amount of money, or
- A refund can be given to them against a purchase (or payment) they made previously
To credit a customer's card with an amount of money you will need to carry out the following steps:
A payment can be refunded by tapping on the refund button from the dashboard.
YES and enter the amount, as shown below.
Present the card to refund the amount to just like you would with a payment.
Near-Field Communication (NFC)
To accept payments with Soft Point-of-Sale, your mobile device must work with near-field communication (NFC). The location of the NFC chip differs on mobile devices. When a card is presented, it needs to be placed against this area on your device. Please refer to your device's documentation to identify the area where it's NFC chip is located. As an example of such manufacturer documentation, see Samsung's NFC detection area support page here - https://www.samsung.com/hk_en/nfc-support/#devicelist.
You are then able to send a receipt to the customer.
To refund a customer against a purchase (or payment) they made previously, you will need to carry out the following steps:
Navigate to view your transactions
Tapping on appropriate payment and tapping
Refund will let you perform a refund against that payment.
You will need to enter the amount. The amount entered must be lower or equal to the original sale transaction that is being refunded. You can carry out multiple partial refunds in this way but the sum of these should not exceed the value of the original payment.
You must also present the card. The same card from the original sale must be used.
Updated 6 months ago